Since 2004 we have been providing fully-integrated, cost-effective, no-nonsense IT services.
Regardless of whether they are SME’s or corporates, our clients know that they can concentrate on their own business whilst being confident that their IT, data and cyber-security are being covered by our pro-active support and solutions.
In short, we do all the hard work behind the scenes to minimise employee disruption and maximise productivity.
When it comes to business IT services, we know that there is no ‘one size fits all’ solution and our product offering is therefore very flexible. The illustration below gives just a brief overview of the individual elements we can include within a purpose-built support package:
For any business who wants to improve productivity and be better connected.
Ours is by no means a ‘one size fits all’ solution as we understand how needs vary by sector. The following sections give just a flavour of areas which may be of prime concern – and therefore would play a key part in any service we provided.
"Great response to problems"
"As usual everything brilliant. Good prompt service"
"Thanks for the explanation about why the server failed. I wish server manufacturers were as reliable as Better-IT. Maybe you ought to start making them!"
"Alex is polite, funny and gets things sorted for me very quickly and efficiently, never had any delays or holds up, i make a call and he is on it straight away. brilliant service. Simone a call and he is on it straight away. brilliant service. Simone"
"Done before I asked!"
"Great service!"
"Just about everything was superb"
"We struggled to find a Leicestershire based company who would provide timely support without the commitment of a long term contract. We just needed the ability to have a professional company to call on when required. Better-IT have given us that. It’s reassuring to know that our business is supported when we need it."
"Better-IT have been providing IT support to our business for over 10 years now. Over this time our business has grown and we’re glad we have a forward thinking and reliable IT partner to provide the support and systems that a business such as ours requires."
We ask our clients to rate us and here’s a live sample of what they are saying right now:
Often IT service providers build their business and then think about the customer experience at a later stage (sadly, sometimes as a reaction to poor feedback or less-than-impressive reviews).
At Better IT we’ve done things a little differently. From the very beginning we have focussed on customer service; yes, we are experienced IT professionals with a full menu of great products to offer, but above everything else we have always wanted to make the life of SME owners and managers as easy as it possibly could be. Now, we appreciate there are aspects of business life which we can’t improve, but we can certainly ensure that IT issues or data security don’t take up valuable time and resources. We want our clients to simply be able to ‘get on’ with what’s important to them.
At Better IT we provide reassurance to our clients by:
In short, Better IT provide market-leading solutions for every aspect of IT management, but the true value in our service is the hard work we do behind the scenes to detect and resolve potential issues before they happen.
This high level of pro-activity doesn’t go unnoticed by our existing clients. We encourage feedback to measure our performance against user expectations and we are delighted to say that we consistently receive over 90% customer satisfaction and have been nominated for (and have been finalists in) a number of customer service awards.
If your business is looking for an integrated IT and/or telecoms solution and you believe you should be able to rely on your provider to offer the very best advice, products and support then Better IT is definitely the partner for you. Why not contact us for a free initial consultation and see how we can keep your IT up-to-date, secure and hassle-free.
We only partner with companies that provide industry-leading products.
