Without a doubt, the most popular tool any IT provider has in their remote monitoring and management tool.
As a business owner, you pay an IT support company money each month to keep your staff supported and your systems running smoothly.
The expertise of the IT provider is only half the solution. The other half are the tools under the hood. RMM takes centre stage with most IT providers.
In this article, we’re going to cover the three most significant benefits of using an RMM and how it can help your business stay secure and operate efficiently.
1) Patches & Updates
Back in the olden days of RMM – the focus was on storage capacity and CPU utilisation of your servers and workstations. The IT provider would be alerted anytime a server had critically low disk space.
Nowadays, storage is cheap, and while RMM’s still report and alert these types of events, the focus is more on your systems updates and patches.
The RMM tool can manage all those windows updates that Microsoft and hardware vendors push out. The most significant benefit to centrally managing updates is if there’s a critical update or a flawed update, they can easily be added or removed to all devices with the click of a button.
2) Remote Access
How many times have you called your IT provider over the last 12 months for IT support? If it’s an issue with your desktop or laptop, there’s a good chance the technician on the other end of the phone has used an RMM tool to remote onto your PC and take control to fix the issue.
Most RMM’s provide a remote support option, and for most IT providers, they’d be lost without remote support tools. The managed services business model would not be viable if a site visit was required for every support issue.
With the recent pandemic, it’s become even more critical to have a remote support option.
3) Scripting and automation
Routine tasks that take up time for both the IT provider and staff can be scripted using an RMM.
A practical example of this, next time a new PC is ordered for your business, there’s a good chance the office printer has to be set up and installed on the new device.
Instead of going through the laborious (and tedious task) of installing the printer software on the new device, it can be scripted to install automatically at the click of a button.
This saves a massive amount of time for the IT provider, and as a result, your staff get access to new devices faster, which will save you both time and money.
If you’d like to learn more about how we can support your business and save you time and money without RMM, then get in touch with us today.