Better-IT provides premium IT solutions that are flexible yet expandable to allow businesses to work smarter and more efficiently. We formed in Leicester in 2004. Our background in Management Consultancy allows us to take a real value-added approach to IT; what is the point of spending on IT when there is no significant improvement in the business? From the way we communicate to the products we provide; we don’t try and ‘blind you with science’ and will only provide what is of benefit to your organisation. When it comes to business IT solutions, we know that there is no ‘one size fits all’ solution and our product offering is therefore very flexible. Our expert advisors will work with you to create an IT strategic plan that is proactive, integrated and aligned with your business goals. We’re a small, tight-knit team who love technology and love making our clients happy – all whilst having a bit of fun in the process (it’s not uncommon for us to partake in a stress-busting session of ball throwing with Sam, the office dog!). With seven years of experience in general office tail wagging, Sam has recently been promoted to Chief Morale Officer, a job he excels at. Our office would not be the same without him; if you ever visit the office, he’ll ensure you are given a warm welcome! Dave is the one who keeps things moving forward. Since setting up in 2004, he has constantly been on the lookout for the very best technology. He loves anything techie, security and collaboration based and the process of making them work in perfect harmony. With his Army background, he is the best man to lead his team. Don’t be fooled though, he’s as soft as anything and treats his team to a nice pizza every last Thursday. Dave is a father to two young children and spends his weekends riding them around on bikes or hidden somewhere in soft play. We’re not too sure who enjoys it the most! Dave can also be found mixing words up. Like Cyber Help to Hyber Celp and Joe Bloggs to…. yes that was awkward live on a webinar. Easy mistake Dave. Paul is highly adept at leading large teams, a skill he honed during his 12 years in the British Army. As a profound believer in training and teamwork, he also leads our team partnered with Dave. With the day-to-day running of the company’s operations, he is the one to get things done. Paul is a keen runner and often opts in for charity work, allowing him to display his running skills. Surprisingly, although fit, Paul is like that child that won’t eat anything green and will spot the smallest onion in the biggest burger. In Paul’s spare time, when he isn’t picking onions out of burgers, he spends time with his 3-year-old daughter. Apparently, she likes dressing him up in her tiara, and it’s absolutely nothing to do with him. We believe you. With a business background, Hayley has developed products from start to finish. Seeing drawings through to retail, Hayley has an eye for detail and a knowledge of what it takes to progress a business. As an ex-Sunday league footballer, in Hayley’s spare time, she follows Leicester City both home and away (someone’s got to, I guess). She and her partner have four children, which can keep her very busy and possibly the reason she enjoys a glass or two of wine most nights. She loves all things food and travels a lot. Most of her travels are based around where the best place to eat is. Dan is our IT Project Manager and an absolute wizard when it comes to technology. Bring the topic of conversation to Microsoft 365 and the Microsoft Cloud Offering, and you will very quickly realise three things. 1: Dan is passionate about M365 and Azure. 2: He can do very clever things with this environment 3: He wants all existing and new clients to benefit from his skills and enthusiasm. Dan will happily provide if you need more information, probably in his new favourite medium of Loom videos. Dan is a gym addict in his spare time and will always be found in a pair of shorts. He is married with two little children. Both have banned him from playing Mario Kart because he is unbeatable, and with tears in their eyes, he just won’t let them win. He once completed Rainbow Road in the most difficult setting. We have a feeling this is his proudest achievement. Let the kids win, Dan; let them win. Alex is an incredibly talented technician and a genuinely lovely guy. He will be in charge of everything communications, and if an issue requires a technician to come to your office, you’ll likely meet Alex. You can have complete faith that you will be up and running rapidly – and if he has time, you may even experience his legendary tea-making abilities! Alex is married with two daughters. He is also a School Governor, member of the local PCC, secretary of a pantomime troupe, and enjoys reading and walking. He loves cooking and will never say no to a Raspberry Pi. Alex has a soft spot for cats unless they are walking across his laptop! Behind a quiet, unassuming, pleasant, customer-focused façade, Jamie is one of THOSE technicians who are only satisfied when the ”why?” has been answered. If something happens, he will deep-dive until he has got to the root of the problem, fixed it, and, knowing Jamie, written a script to add to our management suite to make sure we know about it before you do. Jamie is America-obsessed. When he isn’t wrapped up in all things American, Jamie is a hardcore gamer and enjoys target and clay pigeon shooting. He also has a strong interest in Astronomy. If you ever have a problem and need to call us, Elzi is one of the first ports of call on your journey to help. We brought Elzi to Better-IT for two reasons – firstly, she is very technically gifted, and secondly, she loves helping clients. Elzi was becoming a self-taught gardener and had followed you-tube videos (these days, it means you’re practically qualified). After becoming proud of her potting and growing plants, Elzi got Coco, the rabbit. The rest, unfortunately, is history. Elzi is now searching for a new hobby. Behind the scenes is Steph Jones, who keeps on top of our accounts. Steph is a qualified bookkeeper with over 16 years of experience and a member of The International Association of Bookkeepers. Steph moved to the UK in 2008 from South Africa and enjoys keeping busy. In her spare time, Steph enjoys painting, taking photos, walking, sewing and making soap. Steph is usually quite serious, but her humourous side comes out when she is tired. It quickly goes again if we do not get our invoices in! List of all course certifications that our team has. About
About Better-IT
Our Philosophy Is to Try to Keep IT Simple
Flexible IT Products, Customised to Your Needs
Our Team
Sam Nicholls
The Office Dog
David Nicholls
Managing Director
Paul Fletcher
IT Operations Manager
Hayley Mollett
Marketing Co-ordinator
Her love for tidiness, neatness and efficiency definitely comes in handy. Hayley is currently studying Counselling and Psychology, so she is always looking for the reason why behind everything.
Daniel Powell
IT Solutions Architect
Alex Nicol
Technical Account Manager
Jamie Urquhart
Senior Technician
Elzi Berrios
Technician
Steph Jones
Bookkeeper
Credentials
