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About

About Better-IT

Better-IT provides premium IT solutions that are flexible yet expandable to allow businesses to work smarter and more efficiently.

We formed in Leicester in 2004. Our background in Management Consultancy allows us to take a real value-added approach to IT; what is the point of spending on IT when there is no significant improvement in the business?

Dave Nicholls
Simple IT Support

Our Philosophy Is to Try to Keep IT Simple

From the way we communicate to the products we provide; we don’t try and ‘blind you with science’ and will only provide what is of benefit to your organisation.

Flexible IT Products, Customised to Your Needs

When it comes to business IT solutions, we know that there is no ‘one size fits all’ solution and our product offering is therefore very flexible. Our expert advisors will work with you to create an IT strategic plan that is proactive, integrated and aligned with your business goals.

IT Solutions Leicester

Our Team

We’re a small, tight-knit team who love technology and love making our clients happy – all whilst having a bit of fun in the process (it’s not uncommon for us to partake in a stress-busting session of ball throwing with Sam, the office dog!).

Sam Better-IT

Sam Nicholls

The Office Dog
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Dave Nicholls

David Nicholls

Managing Director
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Paul Fletcher

Paul Fletcher

IT Operations Manager
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Ben Athow-Frost

Ben Athow-Frost

Project Consultant
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Dan Powell

Daniel Powell

IT Solutions Architect
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Alex Nicol Better-IT

Alex Nicol

Technical Account Manager
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Jamie Urquhart

Jamie Urquhart

Senior Technician
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Elzi Berrios

Elzi Berrios

Technician
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Steph Jones

Steph Jones

Accounts
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Sam Better-IT

Sam Nicholls

The Office Dog

With 6 years of experience in general office tail wagging Sam has recently been promoted to Chief Morale Officer, a job he excels at.

Our office would not be the same without him and if you ever visit the office, he’ll make sure you are given a warm welcome!

Dave Nicholls

David Nicholls

Managing Director

With over 25 years’ experience; Dave is the one who keeps things moving forward. He is constantly on the lookout for the very best technology. This, married with his love for ensuring clients are looked after to the highest standard, is a match made in heaven!

Dave’s most used quote: ‘We are our clients’ technology partner not just their service desk’.

Paul Fletcher

Paul Fletcher

IT Operations Manager

Paul is highly adept at leading large teams, a skill he honed in the Regular British Army, where his role was to lead and organise all IT and Telecoms training to a Battalion of approx. 500 soldiers.

He loves technology, security and collaboration and the process of making them work in perfect harmony so he’s the ideal person to lead our operations. As a profound believer in training and teamwork, he also leads our team to be the best they can be.

Ben Athow-Frost

Ben Athow-Frost

IT Projects Consultant

Ben comes to Better-IT with 12 years military leadership experience. He manages the back end of the business with military precision. He also loves ensuring that all members of staff have a strong platform to grow and become the best technicians they can be.

Dan Powell

Daniel Powell

IT Solutions Architect

Mention the words “Sage” or “On-Premises” to Dan, and he’ll be the first to admit he’s lost interest. He was once asked about fax machines and answered, “My children are lucky to live in an age when faxing isn’t a thing and I intend to keep it that way”.

However, bring the topic of conversation to Microsoft 365 and the Microsoft Cloud Offering and you will very quickly realise three things. 1: Dan is passionate about M365 and Azure. 2: He can do some very clever things with this environment and 3: He wants all clients, existing and new, to benefit from his skills and enthusiasm. If ever you need more information, Dan will happily provide, probably in his new favourite medium of Loom videos.

Alex Nicol Better-IT

Alex Nicol

Technical Account Manager

Alex is a talented technician and a genuinely nice guy. If there is an issue which requires a technician to come to your office, the likelihood is you’ll be meeting Alex. You can have complete faith that you will be up and running rapidly. There is a downside though. He likes to ask “How?” and “Why?” a lot. After all, the only way he can make the right recommendations for you and your business is by understanding it inside and out.

Jamie Urquhart

Jamie Urquhart

Senior Technician

Behind a quiet, unassuming, pleasant, customer-focused façade, Jamie is one of THOSE Technicians, who is only satisfied when the “Why?” has been answered. If something happens, he will deep-dive until he has got to the very root of the problem, fixed it, and knowing Jamie, written a script to add to our Management Suite to make sure we know about it before you do, and its automatically fixed before it becomes a problem again.

Elzi Berrios

Elzi Berrios

Technician

If you ever have a problem and need to call us, Elzi is one of the first ports of call on your journey to help. We brought Elzi to Better-IT for 2 reasons – firstly, she is very technically gifted and, secondly, she just loves helping clients. Almost as much as she loves playing the Congas!

Steph Jones

Steph Jones

Bookkeeper

Behind the scenes is Steph Jones, who keeps on top of our accounts. Steph is a qualified bookkeeper with over 16 years of experience and a member of The International Association of Bookkeepers.

Credentials

List of all course certifications that our team has.

3XC Provider
3CX Intermediate
CompTIA A
CompTIA Network
CompTIA Security
Microsoft 365 Desktop Admin
Microsoft 365 Leicester
Microsoft Networking Professional
Microsoft MCITP
Sophos Firewall Nottingham
Sophos Certified East Midlands
Sophos Certified Technician Leicester
Sophos Engineer Nottingham
Prince2
ITIL4