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Join Our Team

If you’ve got a passion for IT and the skills to provide outstanding support to our clients, then we’d love to hear from you. Must love dogs and being part of a fun, driven team.

It is essential for candidates to have a strong understanding of IT systems and infrastructure, especially those used in small/medium-sized organisations.

The ideal candidate will have the following Professional Skills:

  • Minimum 2-3 years of experience in a Business Technology Support/Help Desk/Service Desk or similar role.
  • Windows Desktop and Server Configuration and support experience.
  • Experience with TCP/IP networking, network/Internet routing configurations, and protocols.
  • Knowledge and experience of Cloud-based systems, including Microsoft 365 and online storage products.
  • Basic knowledge of NAS and other network storage solutions.
  • Basic knowledge of Wireless technologies.
  • Basic knowledge of VoIP telecom solutions.
  • Experience of the Autotask PSA and Datto RMM and/or other PSA tools.

Personal Attributes:

  • Ability to learn fast and retain knowledge.
  • Able to quickly research and resolve problems on their own, escalating when appropriate.
  • Good attention to detail and the ability to complete each task to specification.
  • Resilient, ability to cope well under occasional heavy workloads.
  • Excellent Customer Service ethos.
  • Flexible approach to work.

Performance-Related Tasks:

  • Self-management of time / effective working within time constraints provided.
  • Able to prioritise, manage and track multiple activities and tasks.
  • Enthusiastic approach and can-do attitude.
  • Physical ability to lift, bend, and move to set up or remove equipment.

Primary Responsibilities and Duties:

  • Provide over-the-phone support to end users on a variety of hardware, software, and application issues. Identify, research, and resolve technical problems.
  • Perform software installs and configuration changes on client / end-user computers.
  • Perform general maintenance tasks and escalate complex/unresolved issues to senior technical staff.
  • Demonstrate good verbal and interpersonal communication with professional interaction skills and respond to questions from clients in a courteous manner.
  • Adapt to a fast learning execution pace and be organised in the prioritising resolution of reported problems.
  • Requires strong problem-solving and time-management skills.
  • Reliable work ethic, including time attendance, consistent attention to detail in assigned tasks, and enthusiasm to learn new procedures and processes.
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