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Abuse Process

Better IT takes internet safety seriously. This page will help you to identify and report different types of internet abuse.

All abuse from domains registered through, or sites hosted by Better IT should be reported to us at abuse@better-it.uk

Types of Abuse
Name Description Information needed to report
Phishing A site pretending to be another site with the intention of stealing login/personal identification information. Full domain path.

Example: http://dodgywebsite.com/phishing

Note: The website must be live and contain a login area.

Privacy concerns For concerns regarding Privacy or GDPR.
Malware A site that participates in malware or virus distribution, or URLs to download. You can also report sites that promote, encourage, or engage in computer or network hacking and cracking. Full domain path.

Example: http://dodgywebsite.com/malware

Network abuse A site performing network attacks such as brute force or denial of service, that is hosted by Better IT. Offending IP address and a small example of the log.

Example: 123.456.789.10

—-Begin logs—-

Traffic

Traffic

Traffic

—-End logs—-

Spam Unsolicited email, texts or SMS messages. Wire transfer fraud, etc. being sent from a domain registered through Better IT Copy of the original email in .eml format, or originating sender and content of SMS spam.
Copyright complaints A site hosted by Better IT  is using copyrighted material without your permission. Full domain path.

Example: http://dodgywebsite.com/content

Trademark complaints A site hosted by Better IT is using a trademarked item without your permission. Full domain path.

Example: http://dodgywebsite.com/content

Domain disputes Please see ICANN’s Uniform Domain-Name Dispute-Resolution Policy.
Invalid WHOIS You suspect a domain has been registered with fake information. Domain name.

Example: http://dodgywebsite.com

Note: If your information has been used for the invalid registration, please let us know.

Content complaints Disturbing imagery, violence, etc.

Questionable pharmacy content on a website.

Content that displays personal information such as a social security number or credit card number.

Fake technical support sites not phishing login information.

Full domain path.

Example: http://dodgywebsite.com/content

Child abuse Material found on a website that promotes, encourages, or engages in child exploitation or abuse of children. Full domain path.

Example: http://dodgywebsite.com/content