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Better-IT collects personal information from you when you provide it to us directly, or through your use of our ticketing system, website and portal.
We both collect and manage a wide range of data.
Better-IT need to collect information about the health and status of your IT devices to enable us to fulfil our agreements and provide you with services.
Better-IT will use your personal information for the following purposes:
We rely on the following legal bases, under data protection law, to process your personal and company information:
Better-IT needs to share information with certain selected suppliers (third parties) in order to operate our business and supply products and services to you. All third parties are GDPR compliant.
We can supply a list of all 3rd parties used and their associated Privacy Policies on request. Please contact us to request this.
Better-IT may also disclose personal information in cases where we believe the disclosure is necessary to protect the rights, property or personal safety of Better-IT, our customers, employees or the public, or where we are otherwise legally permitted to do so.
A small amount of this data is stored in the Better-IT Office. Better-IT Servers, Workstations, Laptops and Storage devices all have encrypted hard drives. Other data is stored by 3rd party suppliers.
Better-IT uses service providers based around the world. Consequently, your personal information may be processed in countries outside of Europe. If we transfer personal, company or IT data outside the European Economic Area we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate safeguards. Please contact us if you would like more information about these safeguards. Please contact us to request this.
Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.
What does Better-IT do to protect my personal, company or IT information?
Better-IT always aim to deliver the highest level of service and security to our clients and Better-IT solutions have been designed from the bottom up with security in mind.
If you have forgotten your password, or have any other problems accessing the Better-IT portal, please contact Better-IT Support on 0333 202 6365 or via [email protected]
If you have a query regarding your personal, company or IT information which you cannot resolve via the Better-IT portal, please contact us.
Under UK data protection law, you have the right to access (including in a machine-readable format), correct, and request the erasure of your personal data, and Better-IT will comply with any requests to exercise these rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request.
Although GDPR is UK law as of 25th May 2018, there are many ambiguities in the exact implementation and requirements in the EU Directive. We reserve the right to change this policy in line with latest guidance.