Mosca Direct Ltd

Enhancing Cyber Security Awareness at Mosca Direct Ltd

Better-IT recently collaborated with the East Midlands Cyber Resilience Centre (EMCRC) to provide Mosca with educational Security Awareness Training. This initiative aimed to equip Mosca’s staff with the necessary knowledge and skills to safeguard their IT systems. This case study outlines the impact of the training and its value to Mosca.

Training Overview

EMCRC’s security Awareness Training sessions are comprehensive and tailored to meet the unique needs of SMEs like Mosca. The training focuses on essential cybersecurity practices, ensuring participants are well-versed in protecting themselves and their companies from cyber threats.

Key Training Elements

Wide Range of Topics: The training covered crucial areas such as password management, social media safety, social engineering, AI threats, handling unexpected emails, system updates, and ransomware protection.

Interactive and Engaging: Each session included interactive Q&A segments and quizzes to test participants’ knowledge and ensure they fully grasped the concepts discussed.

Practical Guidance: The training provided practical, actionable advice that Mosca’s staff could immediately implement to enhance their cybersecurity practices.

Trainer Insights

The trainers from EMCRC highlighted the effectiveness and importance of the training:

“Our Security Awareness Training sessions provide the much-needed guidance to ensure staff are confident when using IT systems at home and at work.”

“Delivering these sessions is incredibly rewarding. It’s great to apply my knowledge from Cyber PATH and University to help SMEs like Mosca. Hearing that clients have learned something new and valuable makes it all worthwhile.”

“The training sessions cover a wide range of topics, providing essential guidance to keep SMEs safe. These sessions are invaluable, offering both theoretical and practical knowledge to safeguard the organisation and individual users.”

The Security Awareness Training provided by EMCRC, facilitated by Better-IT, is a critical step in strengthening Mosca’s cybersecurity. This proactive approach not only protects the company but also empowers employees with the knowledge and skills they need to stay safe online.

Mosca’s Perspective

The training has been instrumental in enhancing our cybersecurity posture. Here’s what we gained from it and how it will help us moving forward:

Enhanced Awareness: The training sessions have significantly improved our understanding of cyber threats and the best mitigation practices. This awareness is crucial for maintaining the security of our IT systems.

Improved Practices: Our staff immediately applied practical guidance on password management, recognising phishing attempts, and safe social media usage. These improved practices will help prevent potential security breaches.

Confidence in IT Systems: Our team now feels more confident using IT systems, including knowing what to report and how to do this, which translates to better productivity and a safer online presence.

Proactive Approach: By staying informed about the latest cybersecurity threats and preventive measures, we can adopt a more proactive approach to our IT security. This readiness will help us stay ahead of potential cyber incidents.

The collaboration with EMCRC and Better-IT has proven to be invaluable. The knowledge and skills acquired through this training will undoubtedly help us maintain strong cybersecurity measures, ensuring the safety and resilience of our IT infrastructure.

“We had a recent incident where a user (it was me, but you don’t need to mention that!) accidentally clicked on an advert that downloaded unwanted software. User immediately recognised the threat and called Better IT for assistance. The threat was quashed by the time an internal email from security systems flagged a potential issue, avoiding any disruption to systems.”

Lyndsay Poore

Michael was really helpful and explained the options really clearly. He gave me lots of helpful suggestions to move us forward. Recommend

Louise Adams

Dan and the team at Better IT have been great. We recently transitioned across and they have worked hard to ensure all of our devices are secure and work well. Dan has been instrumental in this process and has helped to walk me through a number of "techy" things with patience and support. When answering queries the team are supportive and quick ensuring we can get online with minimal disruption.

Charlie Booth

Better IT have been absolutely fantastic for our business. They’ve helped us future-proof everything – from improving our systems and storage to enhancing our security and completely upgrading our phone setup. It’s made a huge difference and really brought us into the 21st century. The whole team is incredibly helpful, friendly, and always go above and beyond to get things sorted quickly and efficiently. Can’t recommend them enough!

Our company swapped to Better-IT early this year and wow, what a change from our last provider! They are very switched on, responsive, friendly and can never do enough to help. Paul recently went out of his way to help us update some policies. His knowledge and the templates provided were invaluable and saved us so much time. Our employees are now confident once again that when they need IT support, they will be able to speak with a team who have time for them and can quickly resolve any issues.

Stacey Watkinson

Fantastic, quick and friendly IT support! Thank you

UK Mosca

When our onsite IT resource unexpectedly took leave, Better IT quickly agreed to a weekly onsite presence. Alex's visits have helped to ensure our IT operations continue smoothly. Their professionalism, expertise, and commitment to outstanding service are not just better, but the best!

Peter Woodthorpe

We have used Better-IT for many years. Always responsive, knowledgeable and friendly. Highly recommended.

QualityChimp

Better-IT were able to quickly source some WiFi access points and host them. Although they weren't supporting them, Dan took the time to record a video on how to configure them which gave me a better understanding of how they talk to our firewall and get them working. Excellent service.