Reclaiming Reliable IT Support

A Communications Consultancy Return to Fit-For-Purpose Service

A leading communications consultancy relied on a trusted IT support provider for secure, proactive, and tailored IT solutions. The consultancy valued the fast response times, expert support for PC-related issues, and personalised service that kept their team running smoothly.

However, they made the decision to switch to a larger corporate IT provider, because it promised broader expertise in Mac-related issues and appeared to have greater capacity to upscale its service as the consultancy grew.

The Challenge

The consultancy quickly realised that the switch compromised their day-to-day operations. Instead of responsive, personalised support, they found themselves dealing with:

Everchanging Client Relationship Managers whose rapid turnover required the consultancy to educate a new contact about its requirements every few months.
A project management approach that resulted in every request for a change, however small, requiring an expensive, over-engineered solution.
Mac ‘experts’ who were unable to rectify major, recurring, issues.

With client communications dependent on reliable systems tailored to its business needs the consultancy grew frustrated. IT became something that made things more complex, rather than a business enabler.

The Solution

Realising the need for reliable, fit-for-purpose IT support, the consultancy explored returning to Better-IT. It discovered that in the time it had been away, Better-IT had grown in size and capability. The resulting transition was handled quickly and efficiently, ensuring minimal disruption. The process included:

Seamless migration to a secure, managed IT environment.
Personalised support tailored to the agency’s unique workflow and tools.
Proactive IT strategy to ensure ongoing efficiency, security, and reliability.

The Result

Since returning to Better-IT, the communication consultancy has experienced fast, high-quality IT support it can rely on. Issues are resolved quickly and pragmatically, and its team can focus on delivering results for clients. Bigger is sometimes said to be better, but in this case, it was ensuring the right fit between client and provider that delivered satisfaction.

Lyndsay Poore

Michael was really helpful and explained the options really clearly. He gave me lots of helpful suggestions to move us forward. Recommend

Louise Adams

Dan and the team at Better IT have been great. We recently transitioned across and they have worked hard to ensure all of our devices are secure and work well. Dan has been instrumental in this process and has helped to walk me through a number of "techy" things with patience and support. When answering queries the team are supportive and quick ensuring we can get online with minimal disruption.

Charlie Booth

Better IT have been absolutely fantastic for our business. They’ve helped us future-proof everything – from improving our systems and storage to enhancing our security and completely upgrading our phone setup. It’s made a huge difference and really brought us into the 21st century. The whole team is incredibly helpful, friendly, and always go above and beyond to get things sorted quickly and efficiently. Can’t recommend them enough!

Our company swapped to Better-IT early this year and wow, what a change from our last provider! They are very switched on, responsive, friendly and can never do enough to help. Paul recently went out of his way to help us update some policies. His knowledge and the templates provided were invaluable and saved us so much time. Our employees are now confident once again that when they need IT support, they will be able to speak with a team who have time for them and can quickly resolve any issues.

Stacey Watkinson

Fantastic, quick and friendly IT support! Thank you

UK Mosca

When our onsite IT resource unexpectedly took leave, Better IT quickly agreed to a weekly onsite presence. Alex's visits have helped to ensure our IT operations continue smoothly. Their professionalism, expertise, and commitment to outstanding service are not just better, but the best!

Peter Woodthorpe

We have used Better-IT for many years. Always responsive, knowledgeable and friendly. Highly recommended.

QualityChimp

Better-IT were able to quickly source some WiFi access points and host them. Although they weren't supporting them, Dan took the time to record a video on how to configure them which gave me a better understanding of how they talk to our firewall and get them working. Excellent service.