IT that works quietly in the background, so you can focus on growth.
We're a customer service company that happens to do IT. On-site across the East Midlands, remote across the whole of the UK.
"Great team full of really friendly and helpful experts. Better-IT have rolled out some pretty complex changes at our business seamlessly and continue to provide insightful advice and support."
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Support that's handled, not just logged.
From the first audit to every quarterly review, here's how we keep your IT running and moving forward.
Onboard & audit
Your whole estate and Microsoft 365 documented, device by device.
Baseline security
One consistent security baseline rolled out across the estate.
Secure Score
We review your Microsoft Secure Score and close the gaps.
Train your people
Two hours of Microsoft 365 training to start everyone confident.
Proactive by default
24/7 monitoring fixes most issues before you notice them.
Log & resolve
Raise a ticket or call. A senior engineer sees it through.
Review & improve
Technology Business Reviews keep IT aligned to the business.
Onboard & audit
Your whole estate and Microsoft 365 documented, device by device.
Baseline security
One consistent security baseline rolled out across the estate.
Secure Score
We review your Microsoft Secure Score and close the gaps.
Train your people
Two hours of Microsoft 365 training to start everyone confident.
Proactive by default
24/7 monitoring fixes most issues before you notice them.
Log & resolve
Raise a ticket or call. A senior engineer sees it through.
Review & improve
Technology Business Reviews keep IT aligned to the business.
I’m really pleased that we have been externally recognised for Customer Service. It’s the core thing we offer; we’re a customer service company that knows about computers. A client doesn’t care what was fixed, or how it was fixed, they care that they weren’t made to feel a fool in the process.
AlexSenior Field Engineer, Better-IT“When our onsite IT resource unexpectedly took leave, Better-IT quickly agreed to a weekly onsite presence. Alex’s visits have helped to ensure our IT operations continue smoothly. Their professionalism, expertise, and commitment to outstanding service are not just better, but the best!”
Everything your IT needs. From one team.
More than a helpdesk. A team that knows your users, understands your business and is there whether you need remote support, an on-site visit or advice on what's next.
A service desk that fixes it first time
No first line, no scripts. Every call and ticket goes straight to someone who can actually solve it.
- Unlimited access, no caps on calls or tickets
- Experienced technicians only
- East Midlands based team
- First time fix rate over 90%
Boots on the ground when you need them
Field based engineers covering the Midlands, for the fixes a headset can't do.
- Unlimited onsite fixes*
- A team of field based engineers across the Midlands
- Optional monthly scheduled visits
- *SLA on onsite response isn't possible outside the East Midlands.
Numbers that actually mean something
We focus our team on what we think matters to you.
- We only measure human responses
- Target resolution, so you know when to expect it
- End user feedback, shared with you
- Live dashboards and historic reporting on service at your fingertips
However you want to reach us
We understand everyone wants to communicate in a different way, we give you options.
- Telephone, no answering service
- Email, logged and tracked automatically in our ticketing system
- Ticketing portal, on desktop and mobile
- Teams portal, on desktop and mobile
Supporting you isn't the whole job
We think it's our job to keep you ahead of security and technology changes too, not just fix what's broken.
- 2 hours of Microsoft Teams and SharePoint collaboration training
- Regular webinars on key topics
- Annual events
- Ad hoc training on request
Getting your AI use under control
When you come on board, we review how AI is already being used in your business, and help you get it secure before it becomes a risk.
- Initial data governance review
- Shadow AI report
- Copilot readiness review
- Copilot prompt training
Your own technical account manager
They wear the hats your business doesn't have. Think of them as your IT team member for your business.
- Strategic technology planning
- Asset and lifecycle management
- Quarterly business reviews to keep the partnership aligned
- Technology and security updates
Compliance built into how we work
Every process is ISO aligned, every change verified, every approval accounted for.
- Internal processes and data handling built on ISO certified processes
- Audited approval requests, sign off from your team on specific tickets
- Caller verification before any security change, checked against 2FA, never just a name on the phone
Your account, laid out for you
Everything about your account sits in one portal, always up to date.
- Access to your Standard Operating Procedures (SOPs)
- Live asset reporting in our partner portal
- Full visibility on invoices, tickets and more
Security designed by security assessors
Security first mindset. We ensure what you want to do is safe.
- Management of security tools
- Readiness checks for Cyber Essentials
- Microsoft Security as a Service
- Proactive management of security tools and patching
Two ways to be looked after. Both priced per user.
Support is priced per user, per month, so the cost scales with your team rather than with how often things break. Neither package is fixed. Talk to us about how your business works and we will put together a customised quote. Projects and hardware are quoted separately and always approved before we start.
Better Core
A practical starting point for businesses looking to improve their IT and cyber security. Covering the core controls, management and support needed to reduce risk and protect data.
- Full Better-IT Managed Service
- Dark Web Scanning
- Endpoint Management and Patching
- Zero Trust Application Management
- Endpoint Protection
- Advanced Email Security
- Microsoft 365 External Backup
- Microsoft Security as a Service*
A solid foundation for day-to-day IT. Most clients choose Better Secure for the layered security.*Security controls applied are dependent on the Microsoft licence in use.
Better Secure
Building on the principles of Better Core and adding further layers of protection, including human risk management, 24/7 monitoring and incident response to help identify, contain and respond to threats faster.
- Everything in Better Core
- Security Awareness Training and Phishing Simulation
- Business Password Management
- Policy Management
- Impersonation Protection
- DMARC Monitoring and Reporting
- Managed Detection and Response (MDR) 24/7
- Identity Threat Protection and Response 24/7
Aligned with a Microsoft Premium licence, this also includes our Better-IT Microsoft Security Standard.
See roughly what it would cost your team.
Tell us how many people you have and which package suits, and we will show you an indicative monthly figure.
We look after teams of 5 to 249 users.
Indicative monthly cost
per month, excluding VAT
- PackageBetter Secure
- Users25
- Per user, per month£76
- Indicative annual£22,800
A guide only. Your final quote depends on your estate, licensing and any projects, and we will always confirm it with you first.
Get an exact quote
Every ticket gets rated. Here are the results.
When we close a ticket, the person who raised it is asked to score it. These are the full sets of responses, week by week, not a selection.
Rated positive
—— responses, —
The four options clients can pick
Awesome Good OK BadScores come straight from our ticketing system, HaloPSA. Every closed ticket triggers the same one-click survey, and the rating options are Awesome, Good, OK and Bad. No OK or Bad ratings have been returned in the weeks shown. Client names are withheld; everything else is exactly as recorded.
Proudly rooted in the East Midlands.
- Manufacturing & Logistics
- Professional Services
- Wealth Management
- Legal & Accountancy
- Construction & Property
- Estate Agents
- Recruitment
- Charities
See what Better-IT looks like.
The three pillars, what's included, and the standards we hold ourselves to, in one short read.
Download our brochure
Case studyBringing Charity Link's IT into the modern era.
Charity Link · Charity
- A clear IT roadmap, explained in plain English
- Layered cyber security, from email protection to staff training
- Old file formats replaced with secure cloud working
Brochure
Where shall we send it?
Fill this in and the brochure opens straight away.
The questions we get asked before people switch.
Straight answers on how we work, what it costs and what switching actually involves.
How disruptive is switching to Better-IT?
Far less than you would expect. We run a structured onboarding: audit your estate, document what exists, take over monitoring and support, then fix what we find. Your team keeps working throughout, and downtime is kept to an absolute minimum.
What are your support hours?
Our helpdesk is open 8am to 6pm, Monday to Friday. Monitoring runs 24/7 in the background, so most issues are picked up and dealt with before anyone needs to call.
Do you support Google Workspace?
No. We are Microsoft specialists, and we would rather be excellent at one platform than average at two. If your business runs on Google Workspace, we are honestly not the right fit.
How quickly will someone answer when we need help?
You get a direct line to senior engineers rather than a first-line filter reading from a script. We operate a ticketing system through HaloPSA, so every request is logged, tracked and seen through to resolution. Response times are measured and reported back to you, so you can see what you are actually getting rather than taking our word for it.
What does it cost?
Support is priced per user, per month, so the cost scales with your team rather than with how often things break. Projects and hardware are quoted separately and always approved before we start.
We will tell you honestly if we are not the right fit for your budget.
Do we get our own account manager?
Yes. Every client has a dedicated technical account manager who knows your business and your setup. They run your quarterly reviews, plan your roadmap and budgets with you, and are your point of contact when something needs a decision rather than a fix.
Will you come to us onsite?
Yes. We are onsite across the East Midlands whenever remote will not do, and we support businesses remotely across the whole of the UK.
What happens after we have signed up?
You get a dedicated account manager and quarterly business reviews, so someone is accountable for where your IT is going, not just for keeping it running. Training and events are included as standard.
Still have a question we haven't answered?
Book a call and we will talk it through.