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See the solutions we’ve offered our clients, and what they have to say about working with us.

Case Studies

Real-Time Support Ticket Feedback

Other Comments & Reviews

“Better-IT are an understated asset to our business! Any technical issues we experience are resolved by their team almost instantly with absolutely no hassle at all. We would recommend them to anyone.”


Lynn Masterman

Martin & Co.

“I would highly recommend Better IT to any business looking for an efficient and seamless IT Service Provider.

They have helped us expand our IT infrastructure and have supported us throughout this transition and beyond. They are always on hand to assist with any issues we may have and to tweak where needed. You will not be disappointed with this company.

I have also recommended them to other companies and they too have been very happy. They are exceptional.”


Aby Davies

Truck & Plant Sales

“We have worked with Better -it over the last decade the service they offer is unparalleled, and they can handle any complex job as well if the need arises to handle outsourced specialists.

I would highly recommend them to any business.”


Priyan Dhutia

BI Europe

“Whilst we initially inherited the contract with Better IT when we took over the business, we have been very pleased with the ad hoc support services they provide. We feel like we have built a relationship with Dave and the team and they have helped us out of a tricky spot or two when we have needed them to! Their response times are good and we don’t have to wait around for the fix.

When it comes to our internet security, we feel confident in their progressive thinking which keeps them (and us) one step ahead of cyber threats.

In summary, I’d say the Better IT service is efficient, personal and reliable.”


Giles Mugford

Martin & Co.

“Better IT are a local company, giving us direct contact to the expert / decision maker (in this case Dave) and this is important to us. Also, using external IT management is an efficient route for a company like ours, allowing us to keep up to date and protected far more effectively than using internal resources – this too is critical for our business.

I’d certainly be happy to recommend them to anyone else who needs to add to or upgrade their existing systems – or even to manage IT service needs on an on-going basis.”


David Mason

Hodges & Drake

“Whenever we have a problem I only need to lift up the phone and speak to Better IT and they will get onto it right away. Their response is always prompt and even if there’s not an immediate fix, I know they’re working behind the scenes to resolve the issue as quickly as possible. Dave also pops in whenever we need him to, which shows his commitment to providing great customer service.”


Kerry Wakelin

Hodges & Drake

“Great Service, smart prices and always a pleasure to deal with. Better IT solve the problem quickly and efficiently, so we don’t have any down time and are able to just get on with business.”


Jabez Maclaren

Transform Venues

“I first started to work with Better IT around three and a half years ago. I met the owner Dave at an event, liked him and decided to give them a try.

I’m pleased I made that decision. They’re not only fast and efficient when it comes to responding, but they are also very knowledgeable and current, keeping us fully up to date with all potential issues and threats. They are essentially our IT partner and ensure our systems continue to meet the needs of the business at all times.

We have absolutely no intention of moving our contract away from Dave and the team –in fact, their excellent service levels make me confident in recommending them to others.”


Matt Green

Fosse MSL

“Better IT has been providing our IT support since 2006 and throughout this entire period they have never let us down. Not only is Dave incredibly knowledgeable, he also cares about his customers and makes sure he resolves issues as quickly as possible, even if it means working late or over the weekend to do it.

It may be a cliché to say that Better IT go ‘above and beyond’ but it really is true. Their support is invaluable to us and I personally like the way that they know how to talk to customers – giving enough detail to tell us what is happening, but not too much that we don’t understand. That kind of clear communication is not always a given in the Tech environment but it’s due to the fact that Dave and the team are friendly, likeable people who don’t simply hide behind screens and desks.

If I were to sum up why I’d thoroughly recommend Better IT to others, it all comes down to trustworthiness – and I trust them implicitly.”


Sharon Lewin

Hive of Design

“How would I describe Better IT? In three words: trustworthy, efficient and dependable.

We really value the speedy response we always get from them – and we appreciate the fact that they don’t make us feel stupid, even if it’s something obvious we’re asking them about!

Whenever we call the office we get a friendly voice on the other end of the phone and, regardless of which member of the team we speak to, we feel they are totally ‘switched on’ and know what matters to us and our business.”


Helen Babb

Juniper Financial Management

“Better IT has been looking after us for over 10 years and have supported us through many changes as we have grown. Nothing ever seems to be a problem with Dave and the team, and they have even helped when we’ve had problems with personal email accounts.

IT issues within companies like ours can be frustrating and time consuming and we therefore really value the confidence which the support from Better IT gives us. We know if things go wrong they’ll come to the rescue and quickly get us back on track, even if it’s outside of normal working hours.

They are genuinely nice, friendly people and always have time for us (even although we know we are only one of many clients they have!). More than anything we feel that the whole team goes ‘above and beyond’ normal service levels and that is something we value greatly.”


Cat Robinson

Bulletin PR

“Better IT provides our IT support. We have used their services since we started up 3 years ago and they have already helped us through 3 office moves! We particularly value the fact that the team can remotely connect to our PC’s which saves lengthy descriptions of any issues we are facing – they can see exactly what we see on our screens and then offer a quick resolution.

If I had to sum up the Better IT service as far as we are concerned, it would be friendly, efficient and knowledgeable support.”


Di German

Emma Way

“Better IT recently helped me with a cyber-security threat, email hosting issues, antivirus software and malware protection, as well as advice on data backups and storage. Their IT support service is outstanding and second to none; they are fast, responsive and very knowledgeable. I cannot speak highly enough of Better IT and would strongly recommend choosing them as your IT partner.”


Louisa Sando-Patel

Bright Owl Copywriting

“Better IT offers a quick response and can usually get to the bottom of any issues swiftly. Just what is needed when you’re on a deadline to get things done. David and his team provide a great sense of camaraderie and provide honest advice when you need it most. I really appreciate their support.”



Martin & Co

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