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Allow us to access this computer:

  1. We need to download a small program to this computer. Please click the download for your operating system below.
    Windows download
    Android download (Google Play Store, ARM, X86)
    Mac download
    iOS download
  2. Launch the downloaded program. It may be in your Downloads folder.
  3. Give the 9-digit number to the support technician.

When you want to end the support session, be sure to quit the program.

This ensures your computer cannot be remotely accessed any more until you download and run the program again.