The better way to manage your IT

The information below shows how each of our support packages work; the idea being that we allow you to pay for your IT support in the way that best suits your needs.

Experience has shown us that many clients want to know exactly what their monthly spend will be, so our Budgeted Support Agreement offers a fixed monthly price which has been calculated based on number of users, equipment to be covered etc. There’s no issue should you experience a’ quiet time’ as unused hours will simply roll over for up to 3 months and even ‘mad-busy times’ are covered with up to 50% extra hours being provided without additional charges being incurred. This package also comes with the added peace of mind of knowing that it is automatically monitored to show how allocated time is being used.

For those who prefer to work on a more ‘pay as you go’ basis, we offer our Block Time Agreement. As the name suggests, you purchase blocks of time as and when you need them, with the further reassurance that we will notify you when you have less than 25% of your time remaining. What’s more, with each block being valid for 12 months there’s little risk that you buy more than you need.

With either of these flexible options there’s no long-term commitment; at Better IT our clients stay because they love the high level of customer service we provide and that’s how we’d like to keep things!

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Pro-Active Support Tools

Our aim is to keep your business running at optimal performance with the management and security systems in place to enable to preempt events and keep you and your staff stress free.

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Does your current IT provider struggle to meet your needs?

We've been providing IT support services for a long time; since February 2004 to be precise. This means we've faced just about every IT nightmare you could think of and resolved it too. We understand that you're busy people and just want your IT systems to work reliably, securely and safe in the knowledge that your systems are backed up and you have the team that is there for whatever the issue.

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