One phone system, built around how you actually work.
Microsoft Teams Voice or a dedicated 3CX platform. We design, migrate and support whichever fits your business.
Two routes, one partner
- Microsoft Teams VoiceCalling inside the tools your team already uses
- 3CXA dedicated platform with full call control
- Migration handled for youNumbers ported, nothing lost
- Supported in-houseThe same team that looks after your IT
Where should we send it?
Pop your details in and the brochure opens straight away.
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Teams Voice or 3CX. Whichever fits how you work.
Both are proper business phone systems. The right one depends on how your team takes calls, how many of you there are, and what you need to record and report on.
Calling inside Microsoft 365Microsoft Teams Voice
Turns Teams into your phone system, so calls sit alongside chat, meetings and files in the app your team already has open.
- One app for calls, chat, meetings and collaboration
- Works anywhere your team already uses Teams, on any device
- Licensed per user through Microsoft 365
- Direct routing and number porting handled by us
- Queue managers and real-time queue visibility need additional licensing on top of standard Teams Voice
- Automatic call recording on queues launching soon, not yet available for individual user calls
Dedicated platform3CX
A full phone system priced on how many calls you make at once, not how many people you employ.
- Priced per concurrent call rather than per user, so cost does not climb every time you add a seat
- Better suited to larger teams, with affordable entry points if you are smaller and want to scale into it
- Call recording and AI transcription built in as standard, no add-ons required
- Wide range of CRM integrations, including automatic call logging and AI-generated call summaries
- Reuse your existing desk phones rather than replacing hardware
- Full call control, queues and reporting out of the box
Not sure which one suits your business?
Tell us how your team takes calls and we will tell you honestly which platform fits, what it costs, and what moving over involves.
Switch systems without switching off.
Numbers stay live throughout, so there's no window where your phones just stop working.
Audit your setup
We map your current numbers, call flows and hardware, and understand how your teams actually use the phone.
Week oneDesign your call flow
Auto-attendants, queues and routing built around your business, not a generic template.
Agreed with youPort your numbers
Existing numbers move across with no downtime, calls simply keep arriving, on the new system.
Zero downtimeCutover & training
A short walkthrough for your team, then it's supported the same way as the rest of your IT.
Go live
Teams Voice, 3CX, or a bit of both?
Answer honestly, and we'll point you the right way. Either way, we design and support it.
Most providers charge for calling per user. We price our call channels per concurrent line on both platforms, not per user, so you're not paying for capacity nobody's using. Teams Voice still needs a Microsoft Teams Phone licence for every active user. That's set by Microsoft, separate from how we price the calling itself.
Flip the switches that are true for your business and we'll point you the right way.
Want a second opinion on the result?
Tell us how your team takes calls and we'll confirm which platform fits, what it costs and what moving over involves.
Talk it through with usProudly rooted in the East Midlands.
- Manufacturing & Logistics
- Professional Services
- Wealth Management
- Legal & Accountancy
- Construction & Property
- Estate Agents
- Recruitment
- Charities
See what Better-IT looks like.
The three pillars, what's included, and the standards we hold ourselves to, in one short read.
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