We did the work on ourselves. Now we do it for you.
No law requires an MSP to hold ISO 27001, ISO 9001 or Cyber Essentials Plus. We went and got all three, and built the policies, registers and audits behind them. That work is now a service we deliver for our clients.
Certified ourselves
- ISO 27001Information security management
- ISO 9001Quality management
- Cyber Essentials PlusIndependently tested and verified
- In-house assessorsWe train and guide your team through it
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Nobody makes an MSP do this. We do it anyway.
Your IT partner holds customer information, financial systems and operational tools, yet there is no law requiring an MSP to meet any security or accountability standard. We chose to be measured against them.
An unregulated industry
MSPs without proper processes, documentation or consistent controls put every client they support at risk. If they are compromised, so is everyone on their books.
Tested, not self-declared
Cyber Essentials basic is self-assessed. Cyber Essentials Plus is hands-on: controls are tested and verified. That is what gives clients confidence.
Continual improvement
ISO 27001 and ISO 9001 together give a real framework for accountability, so security and quality are not left to good intentions.
"Every year, the risks facing our clients change faster than most businesses can update their own policies. That's exactly why IT compliance can't be an afterthought; it has to be the foundation everything else is built on. It's what we help our clients get right, every single day."
Paul Fletcher · Compliance Manager, Better-ITRead the full interview
The foundations of an ISMS, written and implemented.
An introductory, hands-on programme focused on establishing the core elements of your Information Security Management System, created with your team and put to work.
Scope and policy
The documents that define what you protect and set the rules everyone works to.
Context of the Organisation
What the ISMS covers, who it affects and what it has to protect.
Information Security Policy
How your business handles security, written for your organisation, not a template.
Data Protection Policy
How personal data is collected, stored, shared and disposed of, aligned to UK GDPR.
IT Acceptable Use Policy
Clear rules for staff on devices, accounts and data, in language people follow.
Control and oversight
The registers that turn policy into something you can evidence and audit.
Approved Suppliers List
The third parties you rely on and the assurance you hold for each.
Asset Management Register
Every piece of hardware and software accounted for, owned and kept current.
IT Risk Management
A working approach and register: risks identified, scored, owned and reviewed.
Resilience
What happens on the day something goes wrong, decided in advance.
Business Continuity Plan
What happens, and who does what, when normal operations are interrupted.
Disaster Recovery Plan
The technical detail of how systems and data come back, and how quickly.
Not sure how much of this you already have?
Everything here is created with your team, so the ISMS reflects how your business actually runs. Book a call and we will check what is in place, what is missing, and what to do first.
Certification is the destination. We map the route.
We hold ISO 27001 and ISO 9001 ourselves, so we know what an auditor looks for. We help you build the evidence rather than scramble for it the week before assessment.
ISO 27001
Policies and processes that stand up to scrutiny, covering how information is protected across your organisation.
- Context of the Organisation document
- Information Security Policy
- Data Protection Policy
- IT Acceptable Use Policy
- Approved Suppliers List
- Asset Management Register, hardware and software
- IT risk management approach and register
- Business Continuity Plan
- Disaster Recovery Plan
ISO 9001
The management side of the standard: who is accountable, how people are developed, and how quality is measured and communicated.
- Leadership and commitment
- Partnership working
- Roles and responsibilities
- Staff skills matrix
- Corporate responsibility
- Quality management
- Communications
Working towards ISO, or keeping one you already hold?
Talk to us about your governance and compliance. We will look at where you are against the standard and tell you what needs doing.
Policies age. We keep yours current.
Documents written once and filed away fail their first audit. Our ongoing options keep the ISMS live across the year.
Ongoing maintenance and audit
Delivered as four two-hour sessions spread across the year, keeping the ISMS current and effective.
- Quarterly internal audits
- Structured policy reviews
- Findings documented and actioned
- Evidence ready for assessment
Compliance and supplier assurance
Used flexibly across the year to support business-specific policies and processes.
- Better-IT leads on supplier security questionnaires
- Business-specific policies drafted and reviewed
- Process documentation where you need it
- Time drawn down as the year demands
Our company swapped to Better-IT early this year and wow, what a change from our last provider! They are very switched on, responsive, friendly and can never do enough to help.
Paul recently went out of his way to help us update some policies. His knowledge and the templates provided were invaluable and saved us so much time.
Our employees are now confident once again that when they need IT support, they will be able to speak with a team who have time for them and can quickly resolve any issues.
Not sure where your compliance actually stands?
A short conversation will tell you what you already have, what is missing, and what needs doing first.
Proudly rooted in the East Midlands.
- Manufacturing & Logistics
- Professional Services
- Wealth Management
- Legal & Accountancy
- Construction & Property
- Estate Agents
- Recruitment
- Charities
See what Better-IT looks like.
The three pillars, what's included, and the standards we hold ourselves to, in one short read.
Download our brochure
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